Returns & Exchanges

At MELLO, we want you to glow with confidence, which is why we offer a 30-day window for returns on all products that didn't quite meet your skin's needs. We ensure a seamless process so you can get back to finding your perfect beauty routine.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack the products in their original packaging to ensure they are protected during transit and include your packing slip.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.